Shipping Policies

 

📦 Shipping Policy

 

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

 

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery.

 

2. Shipping Rates & Delivery Estimates

  • Standard Shipping (Domestic): 5–7 business days

  • Expedited Shipping (Domestic): 2–3 business days

  • International Shipping: 7–21 business days, depending on destination and customs processing.

 

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to carrier issues or extreme weather.

 

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • Tracking numbers will be active within 24 hours.

 

4. Shipping Carriers

We use trusted carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL (for international shipping)

 

5. Shipping Locations

  • We currently ship within the United States and to select international countries.

  • For shipping outside the USA, shipping times may vary depending on customs and local delivery services.

 

6. Customs, Duties, and Taxes (for International Orders)

  • We are not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

7. Lost or Damaged Packages

  • We are not liable for any products lost or damaged during shipping.

  • If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

 

8. Address Accuracy

  • Please make sure your shipping address is correct when placing your order.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

📩 Questions?

 

If you have any questions about your shipment, please contact us at  contact@primepicksmart.com.

We are happy to assist you!

 

🚚 PrimePickSmart – Fast, Reliable, and Customer-Focused Shipping

 

 

🔄 Return & Refund Policy

 

Thank you for shopping with PrimePickSmart !!

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

 

1. Returns

  • We accept returns within 30 days of the delivery date.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

 

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items (e.g., opened grooming products, face masks)

 

Please contact us if you have questions about a specific item.

3. Return Process

To start a return:

  1. Email us at contact@primepicksmart.com with your order number and reason for return. 

  2. Our customer support team will respond with return instructions.

  3. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

 

Please do not send your purchase back without contacting us first.

4. Refunds

  • If your return is approved, your refund will be processed to your original method of payment.

  • Please allow 5–10 business days for the refund to appear on your account, depending on your bank.

  • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).

 

5. Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at contact@primepicksmart.com .

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • If approved, we will provide a return shipping label for defective/incorrect items.

 

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company (it may take some time before your refund is officially posted).

  • If you’ve done all of this and still have not received your refund, please contact us at contact@primepicksmart.com

📩 Need Help?

For any questions about returns, exchanges, or refunds, please contact us at: contact@primepicksmart.com

 

We are happy to help!

 

🛒 PrimePickSmart – Your Satisfaction is Our Priority